SAP Qualtrics

Qualtrics,
Put Experience at the Heart of Your Strategy

SAP Qualtrics is an Experience Management cloud platform that aims to collect feedback in order to perform 360-degree evalutations.

 

Experience at the heart of your strategy

 

 

The Qualtrics Experience Management platform is designed to measure, prioritize and optimize the experiences offered by your company to your customers, employees, prospects, users, partners, suppliers or investors.

 

SAP Qualtrics can enhance the experience of 4 strategic segments of the company:

 

  • Customer
  • Employee
  • Brand
  • Product

 

Through the Qualtrics solution, you can organize, streamline and simplify the collection and analysis of feedback.

 

ARAGO Consulting supports you in the implementation of SAP Qualtrics Experience Management platform on two different topics: the Employee Experience and the Customer Experience.

 

 

Employee Experience

 

By offering a new and adapted experience, a company can increase the engagement and the productivity of the employees. A solution such as SAP Qualtrics makes possible to drive employee engagement throughout their life in the company. From the Onboarding phase, the company improves the experience it offers to optimize career management for its employees.

 

 

Customer Experience

 

Qualtrics tracks and improves all the interactions of the customer journey. The solution identifies the levers of customer satisfaction to constantly improve and meet the needs of customers. It makes possible to know and foresee the changes in your customer minds, to define the main axes of improvement and to know how to improve their loyalty to your brand.

 

 

The benefits of the Qualtrics solution

 

The Qualtrics solution, set up by ARAGO Consulting, offers many benefits in the management of the employee experience and the customer experience:

 

  • Comprehensive and impactful surveys
  • Multichannel communication
  • Facilitated management of respondents
  • Secure data processing
  • Relevant statistics
  • Simple and automatic reports

 

 

Our consultants, certified by SAP, are qualified to integrate Qualtrics into your talent management strategy and allow you to benefit from the combined power of Qualtrics + SuccessFactors.