Support Expert M/F
Founded in 2010, natively SaaS, ARAGO Consulting is one of the historical and Premium SuccessFactors partners in Europe, and an SAP Gold Partner, certified as « SAP Recognized Expertise in HR Cloud Solutions ».
We provide our customers with end-to-end services from business requirements definition, project inception, implementation services, data factory (data migration and interfaces), training, post go live support and HCM operational support.
The company has functional and technical resources that are among the most experienced in the market with several years of strong experience implementing over 300 successful cloud-based HR SuccessFactors projects in Europe. Our offices in Paris 16e , Brussels Geneva give the opportunity to meet up in a start up atmosphere.
The offer details
As a Support Expert , you will be in charge of :
- Being the local referent within the Support team ( Support consultants )
- Answer the major requests of our customers ( post go live project )
- Participate actively to the Onboarding process for the new comers
- Be involve in up-grade skills of the support team ( Junior & Senior Support Consultant)
- Provide one-off support to Project teams for new implementations
- Bring a consistent, relevant and pro-active vision to Global Support Manager on the Support Center activities or possible improvements.
- Bachelor’s Degree in HRIS or Information System combined with 2 years of a relevant consulting experience as a support in HR process with SAP SuccessFactors is minded. Proficiency in Microsoft Office products such as Excel, PowerPoint and Word
- Excellent verbal and written communication skills in English, French is bonus. You have a strong customer orientation with problem solving capabilities and focus on solution.
- Good skills in organization and planning are necessary. You have motivation to work on an administrative model and the will to put hands on system configuration.