Support Consultant SAP SuccessFactors M/F
Founded in 2010, natively SaaS, ARAGO Consulting is one of the historical and Premium SuccessFactors partners in Europe, and an SAP Gold Partner, certified as « SAP Recognized Expertise in HR Cloud Solutions ».
We provide our customers with end-to-end services from business requirements definition, project inception, implementation services, data factory (data migration and interfaces), training, post go live support and HCM operational support.
The company has functional and technical resources that are among the most experienced in the market with several years of strong experience implementing over 300 successful cloud-based HR SuccessFactors projects in Europe.
The offer details
Our Support Center, based in Porto (Portugal), is made up of several experts and consultants who form a dynamic and constantly growing team. As a Support Consultant, you will join this team to advise our customers, help them to use the tools implemented at home and to unlock them in case of difficulty.
You will be brought to do the following activities:
- Process customer requests in accordance with Support procedures and in compliance with service quality standards
- Analyze the problems and find the best solution for the client
- Formalize written answers, possibly accompanied by telephone explanations Support the activities of the project teams to continue to improve your skills and participate in the growth of the company
In addition to these operational missions, we count on you to participate in the life of our company and to be a driving force of our culture of customer satisfaction, self-help and willingness to progress
- Higher education, in Computer Science or in Human Resources, you have at least a first experience working in a HRIS environment.
- You want to accelerate your career by integrating the world of cloud and a forward-looking business. You are good communicator and motivated to join us.
- You speak French and fluent English.
- As part of your integration you will benefit from training and certification to quickly integrate international projects.